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Personal Listening Profile®
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Successful
organizations know that effective communication bolsters
employee morale, boosts performance, and increases the
bottom line. They also know that the strongest influence
on the quality and outcome of all communications is the
ability to listen well. Only by listening effectively
can people respond appropriately.
The Personal Listening Profile®
helps individuals identify which of the five listening
approaches they use to process, organize, store, and
retrieve information:
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Appreciative: Listens in a relaxed
manner, seeks enjoyment, entertainment, or inspiration.
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Empathic: Listens without judging,
is supportive of the speaker, and learns from the
experiences of others.
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Comprehensive: Listens to organize
and make sense of information by understanding relationships
among ideas.
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Discerning: Listens to get complete
information, understand the main message, and determine
important details.
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Evaluative: Listens in order to make
a decision based on information provided and may accept
or reject messages based on personal beliefs.
The
Personal Listening Profile also helps people
understand when their most natural listening approach
may not be appropriate, and how to adopt another approach
for more successful communication. Organizations use
it in a variety of applications, including customer
service, leadership development, conflict resolution,
and team building. |
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